New Setting For ETA Acceptable Range

In FVCAD, starting in version 6.9.0.0, we have added settings around ETAs given to facilities. See the information below for more information and guidance on these settings.

Instructions

1. Go to Settings → ETA Given to Facility, and you will see the following two settings.
   1. ETA Given to Facility Allowed Earliness (minutes)
   2. ETA Given to Facility Allowed Lateness (minutes)
2. When turned on, this means that a value is entered for the minutes, there will be a field in the middle of the waypoint screen. The field will be labeled ‘ETA Given to Patient Facility'. See the screen below for an example.
   1. If the calculated arrival time falls outside of the acceptable range of the time set, the system will provide an alert that the ETA has changed. Right-clicking on the alert will prompt the user to dismiss, dismiss with notes or open the waypoint editor so the time can be updated if a new ETA is provided to the facility.
3. You can also add these fields to the intake screen. Access this by going to Settings → Call Intake Fields.
4. Columns may also be added to ‘Status Boards’ that are type ‘Request’, to display the times. In the status board column drop down, they are labeled “ETA Given to Pick-Up Facility” and “ETA Given to Drop-Off Facility”, see the image below for an example