Call Center

The Call Center function allows for communication between multiple users.  It can be accessed through the Utilities > Call Center menu or through the Call Center action button:

The "Call Center" tab allows a user to type messages into the system for all users to read. To post a new message, click on the New Message button and type the desired message. Once done, click on Save to post the message to the Notepad area.

The "Filter" area on the right allows the user to search for previously posted messages, using author, date, or contents to narrow the results.  The bent corner on the bottom right of the notepad (or left, if available) indicates more pages follow (or precede) this one.  Clicking the bent corner will take the user to the next (or previous) page.

Pass Down

The "Pass Down" tab allows the user to post notes in Bold type until they are read. Once a user clicks on the message to read it, the font will change from bold to normal. Pass down notes are generally used to provide information for the next dispatcher when they begin their shift.  New messages in the Pass Down tab will trigger an audio alert, if enabled, when a new user logs on.

Issues

The "Issues" tab can be utilized to track outstanding issues that require attention and resolution. Once a New Issue has been started by clicking the New Issue button and typing in a description, the same message functions as in the Pass Down and Call Center tabs can be used, only each message will be associated with the specific issue that is selected in the Issue Drop-Down menu in the upper right corner.  This format allows users to group messages about one topic together and view them all as a group later.

The issue can also be tied to a notification list. By selecting Notify List... the creator can set whom needs to be notified when a new message is added to the issue.  When a new message is created the Communication Dialog will appear with the recipients filled in, the user that posted the new message and the content of the message.

Once the issue has been resolved, the issue can be closed by clicking the Close Issue button. A confirmation box will appear asking the user if they are sure the issue has been resolved.  Once they click Yes, the issue is reported as Closed and is no longer available for chat.

Setting->  Number of Days before Call Center Entries Expire - After X number of days the Entries will be deleted