Easy Button/Incoming Email/Request by Email

One of the neat and lesser-known features of FVCAD is the easy button for incoming email to the CAD that populates into requests. The easy button is something that can be placed at hospitals, and when it is pushed, it will send specific, pre-defined data to your CAD and generate a request.

For incoming email, you can set up for those making requests of your CAD. They will send an email with specific formatting, and it will generate a request.

Also, see FVTransport as an option and our upcoming Patient Transport Portal.

Below you will find instructions for the Easy Button and Incoming Email.

 

Instructions

First, you will need to set up either POP3 or Exchange to direct the emails from the CAD.

1. For POP3 you will go to Settings → POP3 in the CAD and fill in the settings shown

   

    
2. For Exchange, you will go to Settings → Exchange and fill out the respective settings shown

   

3. Next, the email needs to be configured in a specific way in order for the CAD to populate the request, those requirements are below.
   1. The subject of the email has to be "FlightVector Request Creation"
   2. The email body has to include a JSON object that looks like the following”
      1. {"requesting agency name": "insert CAD name here", "requesting agency room": "123", "requesting agency phone": "###", "requesting agency caller": "Easy Button Dispatch"}
         1. --The insert CAD name here is the agency/hospital name exactly as it appears in the CAD system Edit Agencies or Edit Hospitals entry forms.

      2. To add to the receiving agency

         {"requesting agency name": "insert CAD name here", "requesting agency room": "123", "requesting agency phone": "###", "requesting agency caller": "Easy Button ICU", "receiving agency name": "insert CAD name here", "receiving agency room": "123", "receiving agency phone": "###", "receiving agency caller": "Dr. John"}

If the name of the requesting agency is populating into the CAD oddly or into notes please try adding line breaks like this: **Note the fields below are the ones that are available for this feature {"requesting agency name": "insert CAD name here"

, "requesting agency room": "123"

, "requesting agency phone": "##########"

, "requesting agency caller": "Name"

, "receiving agency name": "insert CAD name here"

, "scene name": "Home"

, "scene address 1": "4400"

, "scene address 2": {"building": "3", "floor": "2"}

, "scene city": "City Name"

, "scene county": "COUNTY NAME"

, "scene state": "State Name"

, "scene country": "USA"

, "scene zip": "Zip Code"

, "scene lat": 40.113215908 ← for the lat/long it is accurate there are no quotes surrounding

, "scene lng": 85.593125237

, "call type id": 1

, "vendor id": "10"

, "notes": "test notes"

, "receiving agency room": "123"

, "receiving agency phone": "##########"

, "receiving agency caller": "Name"

,"separate scene": true}